This implementation guide provides healthcare providers and organizations with a comprehensive framework for delivering effective telebehavioral health services to older adults. Each behavioral health care model included offers practical examples of how to incorporate the Principles and Guidelines for Telehealth and Aging, ensuring the specific needs of older adults are met.
This implementation guide offers practical solutions for delivering age-inclusive telehealth services in post-acute and long-term care settings. It ensures that telehealth practices are person-centered, equitable, integrated, and coordinated to meet the unique needs of older adults. The guide includes valuable tools such as use cases, workflows, communication strategies, training approaches, and performance metrics.
Making changes to the way care is delivered often requires a champion who will lead the way. Here are some tips for engaging a champion.
PDSA Planning & Progress Form
Enacting policy or procedure improvements within a healthcare system is vital for ensuring that the institution remains on the forefront of providing high- quality care. It is critical that quality improvement measures encourage systematic behavior to reduce variability and achieve predictable results1. To best ensure a smooth transition, the Associates for Process Improvement (API) developed The Model for Improvement.
Culturally CAPABLE: A Mnemonic for Developing Culturally Capable Materials.SM You can use it to think about what questions to ask community members to ensure the materials you design are culturally and linguistically appropriate.
Equitable and Accessible Care Accounts for Linguistic and Cultural Differences of Older Adults and Their Caregivers
What is most important when you engage with patients is that you remain open and maintain a sense of respect for your patients. The RESPECT model can help you remember what factors to consider to engage patients in a culturally and linguistically competent manner. These factors are important throughout assessment, diagnosis, and treatment.
In an effort to tackle one of the most modifiable factors of health inequity, culturally and linguistically sensitive care, the U.S. Department of Health and Human Services Office of Minority Health has released a series of national standards that are intended to “advance health equity, improve quality, and help eliminate health care disparities by establishing a blueprint for health and health organizations.”
As a person ages, the need for family or caregivers to be engaged within their medical appointments generally increases. In a 2015 review, the Alzheimer’s Association noted that there were almost 15.7 million adult family caregivers in the United States that were providing care to an older adult that was diagnosed with either Alzheimer’s disease or another form of dementia alone.
The failure of health care providers to communicate effectively and appropriately with people with disabilities is a major barrier to delivering quality health care. The following information identifies general recommendations for communicating with people with disabilities in general and for individuals with specific disabilities. If you are uncomfortable or unfamiliar with communication strategies, learn more about specific types of disability to increase your comfort level and communication skills.
Equitable and Accessible Care Accounts for Older Adults’ Physical and Cognitive Differences