Optimizing Telehealth for Older Adults with Complex Care Needs

In this webinar Dr. Laurie Archbald-Pannone, Medical Director, and Anthony Nappi, Nurse Liaison of Virginia IMPACT at the University of Virginia School of Medicine, outlined approaches to strengthening telehealth delivery and care coordination for older adults with complex needs. A panel discussion followed with Dr. Christine Ritchie, Chair in Geriatrics and Director of Research in the Division of Palliative Care and Geriatric Medicine at Massachusetts General Hospital/Harvard Medical School, and Dr. Kristin Rising, Executive Director of the Jefferson Center for Connected Care and Professor at Thomas Jefferson University. The panel offered key perspectives on advancing equitable care for this vulnerable population.

“Four I” Framework for Telehealth Optimization in Congregate Care Communities

This research article demonstrates how telehealth can enhance care for older adults in congregate care communities (CCC). Through partnerships formed by the Virginia Infection Mitigation, Prevention and Control Through Technology initiative, administrators, staff, and leaders across Virginia identified barriers and needs for this population. This collaboration led to the “Four I” Framework—Initiate, Integrate, Incentivize, and Inspire—which provides a practical roadmap for age-inclusive telehealth readiness and implementation in CCC, PACE centers, and other settings.

Implementing Age-Inclusive Telebehavioral Health

This implementation guide provides healthcare providers and organizations with a comprehensive framework for delivering effective telebehavioral health services to older adults. Each behavioral health care model included offers practical examples of how to incorporate the Principles and Guidelines for Telehealth and Aging, ensuring the specific needs of older adults are met.

Telehealth Implementation Strategies for Integrated and Coordinated Care

The integrated and coordinated care implementation strategies offer real-world examples of how healthcare providers and organizations can apply the Principle 3 Telehealth and Aging Guidelines across various clinical settings.

Telehealth Implementation Strategies for Equitable and Accessible Care

The equitable and accessible care implementation strategies offer real-world examples of how healthcare providers and organizations can apply the Principle 2 Telehealth and Aging Guidelines across various clinical settings.

Telehealth Implementation Strategies for Person-Centered Care

The person-centered care implementation strategies offer real-world examples of how healthcare providers and organizations can apply the Principle 1 Telehealth and Aging Guidelines across various clinical settings.

The Collaborative for Telehealth and Aging: Principles and Guidelines for Providing Telehealth to Older Adults

Principles and guidelines that create a roadmap for providers and health systems to take actionable steps to meet the needs of older adults.

Readiness Assessment Questionnaire

Questionnaire assessing an organization’s readiness for implementation of a telehealth program.

20 Questions to Ask a Telehealth Provider

Fact sheet for administrators to use when considering implementing a service from a telehealth provider.

Telehealth Implementation Timeline

Fact sheet for administrators outlining timeline for telehealth program development, training, and implementation.

Telehealth Compliance Checklist

Checklist for patients, providers, and administrators to facilitate telehealth compliance.

Needs Assessment Questionnaire

Fact sheet with needs assessment of different stakeholders in telehealth implementation, including patients, caregivers, providers, and organizations.