This research article demonstrates how telehealth can enhance care for older adults in congregate care communities (CCC). Through partnerships formed by the Virginia Infection Mitigation, Prevention and Control Through Technology initiative, administrators, staff, and leaders across Virginia identified barriers and needs for this population. This collaboration led to the “Four I” Framework—Initiate, Integrate, Incentivize, and Inspire—which provides a practical roadmap for age-inclusive telehealth readiness and implementation in CCC, PACE centers, and other settings.
Implementing Age-Inclusive Telebehavioral Health
This implementation guide provides healthcare providers and organizations with a comprehensive framework for delivering effective telebehavioral health services to older adults. Each behavioral health care model included offers practical examples of how to incorporate the Principles and Guidelines for Telehealth and Aging, ensuring the specific needs of older adults are met.
Telehealth Implementation Strategies for Integrated and Coordinated Care
The integrated and coordinated care implementation strategies offer real-world examples of how healthcare providers and organizations can apply the Principle 3 Telehealth and Aging Guidelines across various clinical settings.
Telehealth Implementation Strategies for Equitable and Accessible Care
The equitable and accessible care implementation strategies offer real-world examples of how healthcare providers and organizations can apply the Principle 2 Telehealth and Aging Guidelines across various clinical settings.
Telehealth Implementation Strategies for Person-Centered Care
The person-centered care implementation strategies offer real-world examples of how healthcare providers and organizations can apply the Principle 1 Telehealth and Aging Guidelines across various clinical settings.
Implementing Age-Inclusive Telehealth in Post-Acute and Long-Term Care Settings
This implementation guide offers practical solutions for delivering age-inclusive telehealth services in post-acute and long-term care settings. It ensures that telehealth practices are person-centered, equitable, integrated, and coordinated to meet the unique needs of older adults. The guide includes valuable tools such as use cases, workflows, communication strategies, training approaches, and performance metrics.
Change Management: Engaging a Champion
Making changes to the way care is delivered often requires a champion who will lead the way. Here are some tips for engaging a champion.
Change Management: Sample PDSA Form
PDSA Planning & Progress Form
Change Management: The Model for Improvement
Enacting policy or procedure improvements within a healthcare system is vital for ensuring that the institution remains on the forefront of providing high- quality care. It is critical that quality improvement measures encourage systematic behavior to reduce variability and achieve predictable results1. To best ensure a smooth transition, the Associates for Process Improvement (API) developed The Model for Improvement.
Developing Culturally CAPABLE Materials
Culturally CAPABLE: A Mnemonic for Developing Culturally Capable Materials.SM You can use it to think about what questions to ask community members to ensure the materials you design are culturally and linguistically appropriate.
Effective Cross-Cultural Communication Skills
Equitable and Accessible Care Accounts for Linguistic and Cultural Differences of Older Adults and Their Caregivers
RESPECT Model
What is most important when you engage with patients is that you remain open and maintain a sense of respect for your patients. The RESPECT model can help you remember what factors to consider to engage patients in a culturally and linguistically competent manner. These factors are important throughout assessment, diagnosis, and treatment.