Culturally CAPABLE: A Mnemonic for Developing Culturally Capable Materials.SM You can use it to think about what questions to ask community members to ensure the materials you design are culturally and linguistically appropriate.
Effective Cross-Cultural Communication Skills
Equitable and Accessible Care Accounts for Linguistic and Cultural Differences of Older Adults and Their Caregivers
RESPECT Model
What is most important when you engage with patients is that you remain open and maintain a sense of respect for your patients. The RESPECT model can help you remember what factors to consider to engage patients in a culturally and linguistically competent manner. These factors are important throughout assessment, diagnosis, and treatment.
National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care
In an effort to tackle one of the most modifiable factors of health inequity, culturally and linguistically sensitive care, the U.S. Department of Health and Human Services Office of Minority Health has released a series of national standards that are intended to “advance health equity, improve quality, and help eliminate health care disparities by establishing a blueprint for health and health organizations.”
Engaging with Families and Caregivers
As a person ages, the need for family or caregivers to be engaged within their medical appointments generally increases. In a 2015 review, the Alzheimer’s Association noted that there were almost 15.7 million adult family caregivers in the United States that were providing care to an older adult that was diagnosed with either Alzheimer’s disease or another form of dementia alone.
Communicating with People with Disabilities
The failure of health care providers to communicate effectively and appropriately with people with disabilities is a major barrier to delivering quality health care. The following information identifies general recommendations for communicating with people with disabilities in general and for individuals with specific disabilities. If you are uncomfortable or unfamiliar with communication strategies, learn more about specific types of disability to increase your comfort level and communication skills.
Recommendations for Communicating with Older Adults During Telehealth Encounters
Equitable and Accessible Care Accounts for Older Adults’ Physical and Cognitive Differences
Pre-Visit Patient Questions: Cognitive Assessment
To keep a telehealth visit running smoothly for both patient and provider, it is important to understand what types of cognitive accommodations your patients may need for a telehealth visit before the visit ever takes place. The following is a set of questions geared for patients that must be administered by a person on your staff (not a form where the patient self reports). The screener can be done ahead of the telehealth visit over the phone or in person.
Pre-Visit Patient Questions: Hearing Assessment
To keep a telehealth visit running smoothly for both patient and provider, it is important to understand what types of hearing accommodations your patients may need for a telehealth visit before the visit ever takes place. The following is a set of questions geared for patients that can be included in intake forms or asked of the patient by a staff member ahead of a telehealth appointment.
Pre-Visit Patient Questions: Vision Assessment
To keep a telehealth visit running smoothly for both patient and provider, it is important to understand what types of vision accommodations your patients may need for a telehealth visit before the visit ever takes place. The following is a set of questions geared for patients that can be included in intake forms or asked of the patient by a staff member ahead of a telehealth appointment.
Equitable and Accessible Care
Health equity is often at the forefront of many healthcare related discussions and concerns, and this is especially true when considering telehealth. The U.S. Department of Health and Human Services (HHS) defines health equity as “the opportunity for everyone to receive the health care they need and deserve, regardless of social or economic status.”
Perceptions and Uses of Telehealth in the Care of Older Adults
Understanding how physicians perceive advantages, challenges, and uses of telehealth and age-friendly practices in the care of older adults.