You Can Lead A Horse To Water, But What If They Don’t Know How To Drink? Customer Technical Support in Virtual Care

Slide deck illustrating strategy and considerations for consumer technical support in the telehealth context.

Telehealth was beneficial during COVID-19 for older Americans: A qualitative study with physicians

Qualitative study expressing provider perspectives on telehealth uptake and utilization during COVID-19.

Telehealth Problem-Solving Therapy for Depressed Low-Income Homebound Older Adults: Acceptance and Preliminary Efficacy

RCT evaluating acceptance and efficacy of PST for low-income homebound older adults with depression, focusing on patient outcomes.

Openness to Use of Telehealth During and After the COVID-19 Pandemic in a Sample of Rural Older Adults in a Federally Qualified Health Center

Study assessing attitudes of rural older adults in a FQHC towards telehealth during and after COVID-19 with a focus on reduction of disparities in care.

Readiness Assessment Questionnaire

Questionnaire assessing an organization’s readiness for implementation of a telehealth program.

Value Proposition of Telehealth in Post-Acute and Long-Term Care Settings

Fact sheet for providers and administrators regarding perspective-based benefits of telehealth in post-acute and long term care settings.

20 Questions to Ask a Telehealth Provider

Fact sheet for administrators to use when considering implementing a service from a telehealth provider.

Telehealth Implementation Timeline

Fact sheet for administrators outlining timeline for telehealth program development, training, and implementation.

Telehealth Compliance Checklist

Checklist for patients, providers, and administrators to facilitate telehealth compliance.

Navigating the digital divide: a systematic review of eHealth literacy in underserved populations in the United States

Systematic review investigating digital literacy in the context of eHealth in underserved populations in the United States.

PALTC Telehealth Workflow

Post-acute and long-term care example workflow.

Measurement of Digital Literacy Among Older Adults: Systematic Review

Systematic review of digital literacy instruments and the appropriateness of these measures for older adults.