CE4TA Webinar: Creating Access to Care in Rural America

In this webinar, Rebecca Harless, Vice President of CAMC Greenbrier Valley Medical Center in West Virginia, presented strategies for establishing telemedicine hubs to ensure access to care in rural communities. The session also featured a panel discussion with experts in telehealth, geriatric care, and rural health, offering valuable insights to improve healthcare delivery in these critical areas.

A New Interprofessional Community-Service Learning Program, HATS (Health Ambassador Teams for Seniors) to Improve Older Adults Attitudes about Telehealth and Functionality

Review that describes a new interprofessional community-service learning program geared towards improving older adults’ attitudes about telehealth.

Perceptions of Telehealth vs In-Person Visits Among Older Adults With Advanced Kidney Disease, Care Partners, and Clinicians

Review that describes how older adults with chronic kidney disease, their caregivers, and their clinicians perceive telehealth encounters and ultimately discusses that greater resources are needed to support older adults with chronic illness, limited English proficiency, hearing loss, and limited access to technology.

The Impact of a Telehealth Intervention on Activity Profiles in Older Adults during the COVID-19 Pandemic: A Pilot Study

Review that describes a telehealth intervention and its effects on the activity profiles of older adults. Older adults benefit from support transitioning to telehealth.

Telehealth for geriatric post-emergency department visits to promote age-friendly care

Review that describes a feasibility pilot study for older adults that addresses the digital divide, unmet health care needs, and the 4Ms of Age-Friendly Health Systems.

Telehealth Literacy as a Social Determinant of Health: A Novel Screening Tool to Support Vulnerable Patient Equity

Review that proposes the Telehealth Literacy Screening Tool (TLST) as a means of identifying geriatric patients in need of connection to telehealth services.

Change Management: Engaging a Champion

Making changes to the way care is delivered often requires a champion who will lead the way. Here are some tips for engaging a champion.

Change Management: Sample PDSA Form

PDSA Planning & Progress Form

Change Management: The Model for Improvement

Enacting policy or procedure improvements within a healthcare system is vital for ensuring that the institution remains on the forefront of providing high- quality care. It is critical that quality improvement measures encourage systematic behavior to reduce variability and achieve predictable results1. To best ensure a smooth transition, the Associates for Process Improvement (API) developed The Model for Improvement.

Developing Culturally CAPABLE Materials

Culturally CAPABLE: A Mnemonic for Developing Culturally Capable Materials.SM You can use it to think about what questions to ask community members to ensure the materials you design are culturally and linguistically appropriate.

Effective Cross-Cultural Communication Skills

Equitable and Accessible Care Accounts for Linguistic and Cultural Differences of Older Adults and Their Caregivers


What is most important when you engage with patients is that you remain open and maintain a sense of respect for your patients. The RESPECT model can help you remember what factors to consider to engage patients in a culturally and linguistically competent manner. These factors are important throughout assessment, diagnosis, and treatment.